The Power of Good Communication Between Doctors and Patients
Why Communication Matters
When we think about what helps people get healthier, we often think about medicines or tests. But one of the biggest things that makes a difference is how doctors and patients talk to each other.
Since it is back-to-school season, I have been reflecting on my teaching. Each fall I return to the classroom with first-year medical students. One of the first things we cover is how to start a patient interview. Before we talk about lab results or diagnoses, we focus on how to listen well, show empathy, and connect with people from all walks of life. It is striking to see how much students grow in confidence once they realize that good care begins not with answers, but with questions and curiosity.
Research confirms what we teach in the classroom. When doctors ask open-ended questions, listen without interrupting, and take time to understand the patient’s feelings, concerns, and expectations, health outcomes improve. Patients are more likely to follow through on lifestyle changes, prevention plans, and managing chronic conditions when they feel truly heard and respected. Even small actions, such as sitting down at eye level or encouraging patients for their efforts, build trust and support self-management.
Barriers in Today’s Healthcare and DPC as a Solution
The healthcare system often makes this hard. Doctors feel pressure to move quickly, and that can leave less time for open conversation. Sometimes it feels like letting patients talk more will take too much time, but studies show that patient-centered communication actually saves time in the long run and leads to better results for everyone.
This is one of the reasons I am such a big supporter of direct primary care (DPC), like we practice at INcircle Health. Direct primary care gives doctors more time with patients and makes it possible to build real partnerships. The focus is on making sure people feel heard and supported, especially when they are working on lifestyle change or managing chronic conditions.
Tips for Patients
If you are a patient, here are three simple ways to get the most out of your visits:
Bring a trusted friend or family member. They can help you feel more confident and remember what you wanted to ask.
Write down your questions ahead of time. It is easy to forget things in the moment, so a short list can keep you on track.
Speak up if you do not feel heard. A good doctor will want to know and will give you space to share more.
Finding a doctor who really listens, communicates with empathy, and treats you like a partner can make a world of difference. That is what we strive for every day at INcircle Health.
